Turning Stone Casino Privacy Policy

1. Policy Overview & Scope

This Privacy Policy applies to all services, interactive web applications, gaming portals, and mobile-responsive software operated by Turning Stone Resort Casino ("Turning Stone Casino," "we," "us," or "our"). We are committed to protecting the privacy, identity, and financial confidentiality of our players and resort guests.

By accessing or using our website at https://play-turningstonecasino.com/, creating an online gaming profile, linking your TS Rewards account, or depositing real-money balances, you acknowledge the collection and processing of your personal data as outlined in this policy.

2. Personal Information We Collect

We collect information you provide directly to us as well as data generated automatically during your gaming sessions:

• Player Identity Data: Full legal name, residential address, date of birth, government-issued photo identification numbers (driver's license or passport), and Social Security Number (for mandatory tax reporting and W-2G compliance).
• Contact Information: Valid email address, cellular phone number, and physical billing mailing address.
• TS Rewards Loyalty Information: 9-digit TS Rewards member identification number, tier status (Ruby, Emerald, Sapphire, Onyx), point accruals, and resort comp balances.
• Financial & Payment Records: Credit/debit card numbers (tokenized), bank ACH routing/account numbers, cryptocurrency public wallet addresses, and full deposit/withdrawal histories.
• Technical & Device Data: IP address, geolocation telemetry (required for jurisdictional compliance), device browser user-agents, session duration, and clickstream trails.

3. TS Rewards Profile Synchronization

When you link your physical TS Rewards card to your online Turning Stone Casino player account, our secure API bridges both profiles. This enables instant tier multiplier boosts, comp dollar redemption for resort hotel suites, spa treatments at Skaná, and dining across property venues. Loyalty data exchanged across these platforms is encrypted in transit and at rest.

4. How We Utilize Your Data

Your information is processed for explicit operational, regulatory, and customer service purposes:

• Provisioning player accounts and authenticating secure logins.
• Processing real-money deposits, progressive jackpot payouts, and automated 15-minute withdrawals.
• Executing anti-fraud, anti-money laundering (AML), and Know Your Customer (KYC) identity verifications.
• Calculating responsible gaming limits and enforcing player self-exclusion settings.
• Distributing customized promotional rewards, free spin codes, and VIP host communications.

5. 256-Bit TLS Security Controls

Turning Stone Casino enforces military-grade 256-bit TLS (Transport Layer Security) encryption across all communication endpoints. Player financial deposits are segregated in Tier-1 custodial bank accounts, completely isolated from corporate operational balances. Automated intrusion detection systems and continuous eCOGRA and GLI testing ensure zero unauthorized database infiltration.

6. Third-Party Disclosures & Partners

We do not sell, rent, or trade your personally identifiable information to third-party commercial brokers. We share data only with authorized gaming service providers (e.g., identity verification engines, payment gateways, certified RNG game suppliers) and law enforcement or regulatory bodies when legally required by tribal, federal, or state statutes.

7. Player Rights (CCPA / GDPR)

Subject to applicable jurisdictional regulations, verified players maintain the right to:

1. Access: Request a full copy of the personal data held on their active profile.
2. Rectification: Correct inaccurate or outdated personal details.
3. Portability: Receive a machine-readable export of historical gaming transactions.
4. Restriction / Opt-Out: Unsubscribe from marketing promotions and tailored loyalty notifications.

8. Data Retention & Erasure

We retain personal data for the duration of your active membership plus statutory retention timeframes mandated by gaming commissions, tax authorities, and anti-money laundering laws (typically five to seven years following account closure).

9. Data Protection Officer Inquiries

For questions regarding this policy or to exercise your privacy rights, contact our dedicated compliance office:

Turning Stone Casino Privacy Office
5218 Patrick Road, Verona, NY 13478
Email: [email protected] | Telephone: 1-800-771-7711